RETURN POLICY

Returns

If you’re not satisfied with your purchase, you may request a return within 30 days of the purchase date. Items must be in original, undamaged condition with packaging intact.

Non-Defective Returns:

For returns not related to quality issues (e.g., personal reasons), you will need to cover return shipping fees and any customs duties.
Refunds for non-quality issues apply only to the product’s cost, excluding shipping and handling fees.
Defective or Incorrect Items:
If you receive a defective, damaged, or incorrect item, please contact customer support. You may be asked to provide:

Order number
Proof of purchase
Photos or videos of the issue (if applicable)
Our team will review your request and guide you through the return or replacement process.
Processing Time:
It typically takes 7 business days from receiving your return to complete the process. Refunds will be issued to your original payment method. PayPal refunds usually take 3–5 business days; credit card refunds may take 3–15 business days.

Important Notes:

Items purchased through other retailers are not eligible for returns through ustowood.com.
Return requests without a receipt may be refused.
The product must remain unused and in original condition.
Changing or Cancelling Orders:
If you need to change or cancel an order, contact us within 48 hours. Once an order is packed or shipped, changes and cancellations are not possible.

For any return inquiries, please reach out to customer service at support@ustowood.com.